Billing Terms and Conditions
1. Accepted Payment Methods
At Australum, we provide several secure payment methods to make the purchasing process simple and reliable. We accept:
- Credit and Debit Cards: Visa, MasterCard, American Express, Diners Club, Discover, JCB, Maestro
- PayPal
- Apple Pay and Google Pay
- Shop Pay
- Bank Transfer (available exclusively for wholesale orders – please contact us for more information)
All transactions are processed in Australian Dollars (AUD).
2. Payment Processing
- Payment is required at the time of the order.
- Orders will be processed and dispatched only after receipt of full payment.
- In the event of a failed or declined payment, the order will not be confirmed.
3. Prices and Currency
- All prices on the site are expressed in Australian Dollars (AUD).
- Prices are subject to update or change at any time without notice.
- Any applicable taxes or additional costs are calculated automatically at checkout.
4. Payment Security
- Australum uses SSL encryption and certified payment gateways to protect every transaction.
- We do not store customers' credit card details or payment information.
5. Refunds and Disputes
- Refunds are handled in accordance with our Return and Refund Policy.
- Unauthorized chargeback requests will be rejected.
- In case of issues with an order, we invite you to contact us first via email at info@australum.com.
6. Fraud Prevention
- Australum reserves the right to cancel or suspend orders that show signs of fraudulent or unauthorized activity.
- For high-value purchases, additional identity verification may be required.
Contact
Store Name: Australum
Address: 249 Bourke Street, Darlinghurst, Sydney NSW 2010, Australia
E-mail: info@australum.com
Phone: +61485981835
Contact form: Click here
Customer Service Hours:
Monday to Friday: 9:00 am – 5:00 pm (AEST)
We aim to respond to emails within 1-2 business days. We handle your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).