About Us

Australum was born from a simple idea: lighting shapes how a home feels. The right lamp turns a room into a place you actually want to be in — whether it's the soft glow that welcomes you home in the evening or the focused light that helps you concentrate while you work.

We are not interested in chasing trends or filling our catalogue with hundreds of products that all look the same. We prefer fewer pieces, chosen with care, that do their job well in real homes.

Our Way of Working

We are a small team operating online, focused on serving customers across Australia. To bring you a wide and considered selection, we work with international suppliers and distribution partners who handle storage and logistics on our behalf. This setup lets us keep our catalogue varied and our prices fair, while our customer support team takes care of every order from confirmation to delivery.

For us, choosing a supplier is not just about looking at a catalogue. It is about making sure that behind every package there is consistent quality, honest packaging, and clear shipping commitments. When something does not meet our standards, it does not get listed.

People, Not Just Orders

We do not believe in the impersonal walls of automated customer service. If you have a question about the finish of a wall sconce or need advice on installing one, you can write to us and a real person will reply. We aim to respond within 1–2 business days during weekdays.

If something does not go as planned, we will not disappear. We look for a quick and human solution, the same way we would handle it for a friend.

What You Will Find at Australum

Our catalogue focuses on wall sconces — pieces selected to bring warmth, character, and refined ambient light to hallways, bedrooms, living rooms, and beyond. We are starting small, with carefully chosen designs, and expanding our range as we find new products that meet our standards. The goal is always the same — pleasant light, easy to live with, that makes your home feel like yours.

Contact

Store Name: Australum
Address: 249 Bourke Street, Darlinghurst, Sydney NSW 2010, Australia
E-mail: info@australum.com
Phone: +61485981835
Contact form: Click here

Customer Service Hours:
Monday to Friday: 9:00 am – 5:00 pm (AEST)

We aim to respond to emails within 1-2 business days. We handle your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).